Refund Policy

30-day money-back guarantee

Every paid Nuronus plan — Starter, Growth, Professional, and Enterprise — carries a 30-day money-back guarantee. If Nuronus is not a fit, cancel within 30 days of your first paid charge and we refund that charge in full. No ticket gymnastics. Email [email protected] from the account email and we process the refund.

What the guarantee covers

• Your first paid monthly or annual charge on a new paid subscription
• Upgrades from Free to a paid plan, measured from the first paid charge
• The unused remainder is not prorated under this guarantee — the first paid charge is refunded in full if you cancel inside the 30-day window

What it does not cover

• The Free plan ($0) — there is nothing to refund
• Renewal charges after the first 30 days of a paid subscription
• Plan changes after the 30-day window (those follow the standard upgrade/downgrade rules on the pricing page)

How to request a refund

Email [email protected] from the email on the account, within 30 days of the first paid charge. Include the MSP / company name. We refund to the original payment method. Card refunds typically show up in 5–10 business days depending on the bank.

After a refund

The paid subscription is cancelled. You can keep a Free account (2 clients) or export your data and close the account. We do not sell or keep client compliance data after a deletion request — see the privacy policy and security practices.